Logistics Center Grimbergen

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Customer services

“Hello, how may I help you?” Our customer services team is the first point of contact for our dealers. They sell and hire our Cat machines and engines. Do they need a part? If so, they order it online. But for all other questions about parts, you’re there to help. From returns to extra fast deliveries, you take care of it.

‘From Kyrgyzstan to South Africa, Brazil to Iceland, here you get calls from all round the world. You’re talking to customers and colleagues almost all day long. This international atmosphere gives me so much energy.’

— Jelle

Have the dealers received too many parts? Not enough? Are there any claims, returns? You make sure it’s all taken care of correctly and on time. You cooperate with other teams all the time. With the order fulfilment team, for instance, that finds the parts needed. And with the transportation team, that finds the best way to deal with sending the parts. Setting priorities and drawing up a good work schedule are essential.

Customer services skills? You have to be able to analyze every situation, negotiate, put forward solutions and take decisions. You make it work. And you convince others to take action. You always ask yourself: how do I make sure the right part is delivered to the right place at the right time.

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