Logistics Order Analyst (Zeebrugge)

What you will do (not limited too):

• Order Management & Coordination
  • Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
  • Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
  • Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.

• Customer Service & Relationship Building
  • Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
  • Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
  • Build and maintain strong relationships with internal and external stakeholders.

• Issue Resolution & Continuous Improvement
  • Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
  • Analyze data to identify opportunities for improvements and enhanced operational efficiency.

• General Support & Office Coordination
  • Contribute to office management tasks and support cross-functional collaboration within the EPC team.

Basic Requirements:

• Customer focus driven, communication and management skills.
• Solution oriented, problem-solving skills and creative out of box-thinking
• Self-driven, proactive and comfortable taking own initiatives
• Structured and well detail oriented
• A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
• Languages: Fluent in English and Dutch (both written and verbal)

Education and Experience Requirements:

• Minimum Bachelor degree, preferred is Master degree
• 1–3 years of relevant experience in order management, customer service, or logistics preferred.