Process and Policy Engineer

With the implementation of the Parts Global Quality strategy, which entails the roll-out of a variety of different quality related projects, there is a necessity for developing and maintaining the defined policies and procedures related to Parts Global Quality processes. The Process and Policy Engineer will drive lean and standardized quality processes throughout the global network by having the ownership of all Parts Global Quality Process documentation adhering to compliance requirements. Creating a well-defined Training Strategy and Structure and providing Network Wide Facility Support will be key in this function and will increase the knowledge and empowerment of the Global Quality teams over the global network.

Job Duties/Responsibilities may include, but are not limited to:

  • Close collaboration with a wide variety of groups including Cat internal groups, Dealers and Suppliers
  • Develop clear guidelines including business requirements, processes, policies and process flows
  • Maintain Parts Global Quality Processes
  • Centralise all policies and procedures by creating and maintaining the Parts Global Quality Homepage
  • Create and Execute Global Quality Training Strategy & Structure
  • Support Grimbergen Operations with future PDNO initiatives
  • Parts Network Wide Facility Support


  • Excellent collaboration skills: able to build strong relationships with various stakeholders and to lead and motivate teams, experienced within change management, with the proven ability to lead and engage people through and beyond change
  • Fluency in English with excellent oral and written communication and presentation skills
  • Strong analytical/problem solving abilities
  • Initiative-driven, independent, self-motivated personality, striving for excellence and seeking for opportunities
  • Experience in process development and implementation, ability to translate processes to constructive procedures, guidelines and policies
  • Able to present in a clear, concise and professional manner
  • Needs to be precise, accurate, well-structured and organised
  • Skilled MSOffice user and solid knowledge of Sharepoint